IT Service Desk Intern
Voluntary InternshipDayforce Inc.
Professional
July 2026 - October 2026
- Triaged, documented, and resolved enterprise hardware, software, Windows, and application incidents in ServiceNow against strict SLAs
- Troubleshot network connectivity, VPN tunnels, and authentication/SSO issues across Zscaler, Cisco AnyConnect VPN, and Single Sign-On
- Administered access control, identity, and endpoint management using Active Directory, Microsoft Intune, and Microsoft 365
- Handled enterprise application installation and configuration, license provisioning, and device configurations
- Conducted root-cause investigations and coordinated cross-functional escalations with IT infrastructure teams to improve system reliability
- Delivered responsive enterprise technical support, employee enablement, and technical communication across service desk channels